About the opportunity

We have an exciting opportunity for an ICT Support Officer to join the ICT team at Catholic Education South Australia (CESA). You’ll be working with a variety of technology and helping to provide on-site support to multiple schools. The technology you will work with is diverse, making this a dynamic role with the opportunity to develop your skills.

This position is based around Port Pirie/Mid North region, supporting the surrounding schools.

Your Responsibilities

• Provide on-site support and service to staff and students across multiple schools.
• Ensure all assigned support requests are promptly resolved (Level 1 and 2 support).
• Provide incident response and incident diagnostic and resolution support for users and incidents raised.
• Deploy, configure, upgrade and support devices including but not limited to desktops, laptops, tablets and peripherals.
• Install, configure, upgrade and support services including, but not limited to, operating software (MacOS, iOS and Windows), applications and systems (including Microsoft 365).

About you

You’ll be a great fit within the ICT Support Officer role if you have a customer centric approach, alongside excellent interpersonal and communication skills.

You’ll need:

• ICT experience in similar role, with exposure to a broad range of technologies
• Experience with and sound knowledge of general operating systems and software’s (Apple and Microsoft technologies).
• Expertise in problem solving and troubleshooting
• A strong ability to communicate with a diverse range of individuals
• Record of delivering quality service to users
• Relevant qualifications and industry certifications will be advantageous
• A current driver’s licence

About Us

We are Catholic Education South Australia with more than 9,000 staff who are Raising Hearts and Minds of more than 54,000 students in 101 Catholic schools. Through our commitment to educational excellence, we provide dynamic, innovative, and personalised learning in a Catholic context, from Early Years to Year 12.

Our schools work in partnership with families to educate and nurture the whole person, helping them to be thriving, capable learners and leaders for the world God desires.

How to Apply

Please apply via Seek by 9:00am Thursday 10 October 2024 with a resume and cover letter. In your cover letter (no more than 1 A4 page) please outline:

• your experience relevant to the role
• what has motivated you to apply and
• what you hope to contribute to the CESA community.

The successful candidate will be required to undergo our screening process, which includes a DHS Working with Children Check.