Helping Hand

There to care. Here for good.

An exciting opportunity exists to join our team as a Workforce Team Leader.

Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

A brighter future with Helping Hand, for older people and for you.

A leader at Home Care (Metro), as a Workforce Team Leader you will be responsible to support, mentor and supervise the Workforce Support Team to provide a range of services including rostering, workforce management and planning, training and induction and workforce compliance functions. The Home Care Services team works together to provide a wide range of services to meet the individual needs of clients in their homes in Metropolitan Adelaide and Regional South Australia.

You’ll also make an impact by:

  • Leading team to ensuring effective and efficient delivery of all services.
  • Identifying and proposing systemic and innovative solutions to remedy gaps and achieving improvements in rostering and Workforce related matters across Helping Hand’s Home Care business.
  • Coordinating and maintaining quality systems and striving for continuous improvement.
  • Initiating follow-up actions arising from meetings, reports, requests from internal /external stakeholders etc. and coordinating in line with continuous improvement activities and reporting.

What you’ll bring

To succeed in this role, you will have:

  • Proven experience in leading a team, staff development, performance management and in facilitating positive working environments.
  • Possess a high level of attention to detail and extensive experience in managing sensitive and confidential information.
  • Ability to think logically, interpret, assess, analyse, and review information and issues as well as provide clear arguments and effective solutions.
  • Valid NDIS Worker Screening clearance or be willing to obtain one.

You’ll stand out from the crowd if you have some of the following:

  • Certificate 3 in Business Administration or similar qualification
  • A current Driver’s Licence
  • Knowledge and understanding of the legislative and quality requirements applicable to Aged Care.
  • Experience in the Aged Care industry.

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

We are who you are

At Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.

We are where you are

Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.

We care how you are

Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits:

  • Be part of a warm, friendly team that genuinely cares about you and your wellbeing
  • Maximise your take-home pay by salary packaging up to $15,899 each year
  • Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
  • Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
  • Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
  • Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Jessica Hickey on 04847725111.

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.

To apply for this job please visit